Thank you for visiting our online shop and appreciating our unique craftsmanship.
You will soon be the happy owner of a masterpiece which you can wear and love for a very long time.
Please be sure to enter your full and correct shipping and email addresses and choose your preferred method of payment.
When you have placed your order, an automatic confirmation will be sent to your email address.
In order for your purchase to be made as smoothly as possible, we offer you several payment options:
- CREDIT CARD
Standard delivery within 5-20 working days.
We use Postnord within the Nordics and DHL for international delivery.
We are unable to guarantee delivery dates through other third parties.
We deliver to parties 18 years or older who can provide a full and valid shipping address.
Small and light packages can be delivered directly to your registered home address.
MAIL DELIVERY POINTS
Your package will be delivered to the delivery point you have chosen at checkout.
Shipping costs within the EU and to the USA, CAN. – € 29.
You are welcome to return or exchange your item within 30 days.
Fill in the return form that comes in the original delivery and send the goods back to us.
If you have lost the self-adhesive return address label, send your return to the address below:
SPIRIT OF THREADS
111 27 Stockholm
TERMS AND CONDITIONS
By using spiritofthreads.com, you agree to abide by the terms and conditions set forth in this document.
Ordering can only be done by people 18 years of age or older who have a delivery address.
Spirit of Threads products are handcrafted in small volumes. This means that some inventories run out and become suddenly unavailable. If this applies to the product you order, we will notify you and refund the relevant amount through the same payment method you used when the order was made. If the refund has to be made via a different method for any reason, we will contact you to make arrangements for such a transaction.
We strive to dispatch orders as soon as possible in the order they are received. Our goal is to deliver within 5-20 working days after we have received and confirmed your order. Although we strive to deliver within this prescribed time frame, delivery may take longer due to unexpected circumstances. In the unlikely event that that the delivery time exceeds 30 days, you have the right to cancel your purchase.
PRICES AND FEES
The prices quoted on spiritofthreads.com include mandatory VAT but exclude shipping costs.
An email confirmation will be sent to the email address you provide after placing your order.
The shipping cost for each order is the same regardless of the size or weight of your order. The cost of the various delivery methods is clearly stated in the online checkout process. Our standard shipping cost is EUR 29 to EU countries and the US, CAN
You can cancel or return your order any time from the day the order was placed until 30 days after receipt of goods. If charged for the goods, you will receive a refund excluding standard shipping and return costs.
Fill in and enclose our standard return form with your returned product(s).
We want you to be fully satisfied with your Spirit of Threads product(s).
Spirit of Threads guarantees full refund of returned goods provided that all items are returned in the same condition as they were upon delivery. This means that the items cannot be damaged, soiled, washed, altered or worn and that tags and labels are intact.
You are welcome to return the goods within 30 days to our postal address. Please note that processing of returns and refunds can take up to 20 days.
METHODS OF PAYMENT
Enter the relevant information of a valid payment card when placing an order. The total purchase amount is immediately reserved on your card but will not be actually debited until the goods are sent.
When paying via PayPal, Spirit of Threads reserves the right to check the validity of the PayPal account; that is, the balance in the account covers the purchase price and the buyer’s invoice address is verified. The total purchase amount is immediately reserved in your PayPal account but will not be debited until the goods are dispatched from the warehouse. Spirit of Threads reserves the right to refuse all purchases.
As soon as an order is placed, you will receive information from Klarna on how and when to pay. For more information, please see klarna.com
You are obligated to enter a valid and correct email address and to inform us of any email address changes.
COLOURS AND NATURAL MATERIALS
We strive to show the properties of our handmade products as accurately as possible including materials and colours. However, the colours on our website very much rely on your computer screen calibration and resolution. We cannot guarantee that your device can display the colours as accurately as they would appear in real life.
All our unique handmade products go through a multiple-step process: material preparation, carding, spinning, weaving, dyeing and finishing. The yarn/threads and the natural dyes are all modified by actual human hands. This leads to wonderfully irregular woven threads and different colour shading due to variable colour baths. The beauty of handcraft is that nothing is exact and, therefore, everything is unique.
DURABILITY AND CARE
Our products are created from natural, living materials. Begin by hanging garments out to air. When necessary, wash by hand in cold water and mild soap, then hang dry. Gently care for your new garment, and you will have a friend for life.
This is provided that the properties of the product deviate from what has been agreed according to the law. Spirit of Threads follow the recommendations of The Swedish National Board for Consumer Disputes (ARN).
Spirit of Threads AB processes personal data in accordance with applicable law, including the EU General Data Protection Regulary (GDPR).
When visiting our site to make purchases, signing up for our newsletter, registering a user account, using online shop services, and following our social media, you provide personal information to us. The personal information that you provide that we process is: your name, date of birth, contact information, customer information, IP address, operating system, software or hardware details, surfing habits, search and purchase history, products visited, payment methods and activity on our social media pages.
We process names, addresses, social security numbers, mobile and telephone numbers, email addresses, and purchase history. The basis for our processing of your personal data is that we should be able to fulfil our agreement with you to provide you with good service while completing orders and safely delivering your purchase(s).
In cases where we share personal information with a third party, it is to create a better shopping experience. For example, we use Shopify to power our online store. This allows us to expand our offers. We also use Google Analytics to help us understand how our customers use the site and Facebook to advertise, market our brand, and reach new customers.
All intellectual property rights such as the trademark and copyright on spiritofthreads.com belong exclusively to Spirit of Threads AB. Any use of spiritofthreads.com or its contents (text and/or images) including copying other than for personal, non-commercial use is strictly prohibited without the permission of Spirit of Threads AB.
Some proceeds of the sale of our two PEMA shawls go to the Tibetan monk Geshe Pema Dorjees and the Nepal Green Tara Foundation Project which provides women with work in Nepal. If you would like to know more about or donate more to these worthy projects, feel free to contact us.
Feel free to contact us via email regarding any further questions, concerns or suggestions:
SPIRIT OF THREADS AB
111 27 Stockholm